Terms And Conditions


These  condition  explain  the   rights,    obligations,     and   responsibilities  of   all    parties   to    this  Agreement,    where   we   use   the   word   You   or   Your  it   means    the    customer:    We,    Us or

Our    means    the    Remover.    These   terms  and   conditions   can   be   varied   or  amended    subject     to     prior      written  agreement.   In  Clauses   8,   9,    10,   and   11   We  limit  or exclude Our

Liability    for  loss   and    damage.    We     recommend     You     arrange    insurance  to     cover    Your    goods.   We     are  able    to     arrange      insurance    for    your     benefit       upon      request.

This insurance will be separate from this contract and subjects to the terms and conditions of the policy.

1         Our Quotation

1.1        Our Quotation Our quotation, unless otherwise stated, does not include insurance,

             cancellation/postponement waivers, customs duties, port charges including (but not

             limited to) demurrage, inspections, or any fees, or taxes payable to government

             bodies or agencies


1.2       Our Quotation is valid for twenty-eight days from the date of issue. Unless

             already included in Our Quotation, reasonable additional charges will apply in the

             following circumstances:


             1.2.1      If the work does not commence within twenty-eight days of acceptance;

             1.2.2      Where We have given You a price including redelivery from store

                            within Our Quotation and the re-delivery from store has not taken

                            place within six months from the date of the issue of the quotation;

             1.2.3      Our costs change because of currency fluctuations, changes in

                            taxation, freight, fuel, ferry or toll charges beyond our control.

             1.2.4      The work is carried out on a Saturday, Sunday, or Public Holiday or

                            outside normal hours (08.00-17.00hrs) at your request.

             1.2.5      We have to collect or deliver goods at Your request above the ground

                            floor and first upper floor.

             1.2.6      If You or Your agents request collection or access to Your goods

                            whilst they are in store;

             1.2.7      We supply any additional services, including moving or storing extra

                            goods (these conditions apply to such work). This may include (but is not

                            limited to) situations in which it becomes apparent when We collect Your

                            goods that there are additional items, goods or other load, of which We

                            were not informed when We provided Our quote and which was not,

                            therefore, Included in the quote.

             1.2.8      The entrance or exit to the premises, stairs, lifts or doorways are

                            inadequate for free movement of the goods without mechanical

                            equipment or structural alteration, or the approach, road or drive is

                            unsuitable for our vehicles and/or containers to load and/or

                            unload within 20 metres of the doorway.

             1.2.9       We have to pay parking or other fees or charges (including fines

                             where you have not arranged agreed suspension of parking

                             restrictions) in order to carry out services on Your behalf. For the

                             purpose of this Agreement parking fines for illegal parking, caused by

                             Our negligence, are not fees or charges and You are not responsible

                             for paying them.

              1.2.10    There are delays or events outside Our reasonable control which

                             increase or extend the resources or time allowed to complete the

                             agreed work.

              1.2.11    We agree in writing to increase Our limit of liability set out in Clause

                             8.1 prior to the work commencing;

              1.2.12    We have to pay operational charges in order to carry out the services,

                             which may be brought in at any time by the law and amended at any time

                             by the law. Such operational charges may include (but are not limited to)

                             Low Emission Zone (LEZ) charges and congestion charges.

              1,3          You agree to pay any reasonable charges arising from the above circumstances.

2.           Work not included in the quotation

2.1         Unless agreed by us in writing, we will not:

               2.1.1      Dismantle or assemble furniture of any kind

               2.1.2      Disconnect, re-connect, dismantle or re-assemble appliances, fixtures,

                              fittings or equipment.

               2.1.3      Take up or lay fitted floor coverings.

               2.1.4      Move items to or from a loft, unless properly lit and floored and safe access

                              is provided.

               2.1.5       Move or store any items excluded under Clause 4

               2.1.6       Dismantle or assemble garden furniture and equipment including, but

                               not limited to: sheds, greenhouses, garden shelters, outdoor play

                               equipment, and satellite dishes, or move paving slabs, planters and the


2,2          Our staff are not authorised or qualified to carry out such work. We recommend that

            Your responsibility 

3.1           It will be your responsibility to:

                 3.1.1       Arrange adequate insurance cover for the goods submitted for

                                 removal transit and/or storage, against all insurable risks as Our

                                 liability is limited under clauses 8.1 and 8.2.

                 3.1.2       Obtain at Your own expense, all documents, permits, permissions

                                 licenses, customs documents necessary for the removal to be


                 3.1.3       Pay for any parking or meter suspension charges incurred  by

                                 Us in carrying out the work.

                 3.1.4       Be present or represented throughout the collection and delivery of

                                 the removal

                 3.1.5       Where We provide You with inventories, receipts, waybills, job

                                 sheets or other relevant documents You will ensure that they are

                                 signed by You or Your authorised representative as confirmation of

                                 collection or delivery of the Goods

                 3.1.6       Take all reasonable steps to ensure that nothing that should be 

                                 removed is left behind and nothing is taken away in error.

                 3.1.7        Arrange proper protection for goods left in unoccupied or unattended

                                  premises, or where other people such as (but not limited to) tenant

                                  or workmen are, or will be present.

                 3.1.8        Prepare adequately and stabilize all appliances or electronic

                                  equipment prior to their removal

                 3.1.9        Empty, properly defrost and clean refrigerators and deep freezers.

                                  We are not responsible for the contents.

                 3.1.10      Ensure that all domestic and garden appliances, including but not

                                  limited to washing machines, dishwashers, hose pipes, petrol lawn

                                  mowers are clean and dry and have no residual fluid left in them;

                 3.1.11      Provide Us with a correct and up to date contact address and

                                  telephone number during removal transit and/or storage of goods.

                 3.1.12     Arrange appropriate transport, storage or disposal of goods listed in

                                 closure 4

3.2            Other than by reason of Our negligence or breach of contract, We will not 

                  be liable for any loss or damage, costs or additional charges that may arise

                  from failure to discharge these responsibilities

4.               Goods not to be submitted for removal or storage 

4.1             Unless previously agreed in writing by a director or other authorised  company

                  representative, the following items must not be submitted for removal or storage

                  and will under no circumstances be moved or stored by  Us. The items listed

                  under 4.1.1 below may present risks to health and safety and of fire. Items listed

                  under 4.1.2 to 4.1.7 below carry other risks  and You should make Your own

                  arrangements for their transport and  storage

                  4.1.1        Potentially dangerous, damaging or explosive items, including gas

                                   bootels, aerosols, paints, firearms, fuels, oils, and ammunition

                  4.1.2         Jewellery, watches, trinkets, precious stones or metals, money,

                                   deeds, securities, mobile telephones, portable media and computing

                                   devices, stamp, coins, or goods or collection of any similar kind

                  4.1.3        Goods likely to encourage vermin or other pests or to cause

                                   infestation or contamination.

                  4.1.4        We shall notify you in writing as soon as practicable if any of the

                                   Goods, are in Our opinion hazardous to health, dirty or unhygienic or

                                   likely to attract vermin or pests and under what conditions we would 

                                   be prepared to accept such Goods or whether we refuse to accept 

                                   them. Should we refuse to accept the goods We will have no liability

                                   to You.

                   4.1.5       Perishable items and/or those requiring a controlled environment.

                   4.1.6       Any animals, birds, fish, reptiles or plants.

                   4.1.7       Goods which require special license or government permission for

                                   export or import

                   4.1.8       Under no circumstances will Prohibited or stolen goods, drugs or

                                   pornographic material be moved stored by us

4.2           If You submit such goods without Our knowledge We will make them  available for

               Your collection and if You do not collect them within a  reasonable time We may

               apply for a court order to dispose of any such  goods found in the consignment.

               You agree to pay Us any charges, expenses, garages, legal cost or penalties

               reasonably incurred by Us in disposing of the goods.

5       Ownership of the goods 

         By entering into this Agreement, you guarantee that

         5.1.1      The goods to be removed and/or stored are Your own property, or 

                       By entering into this Agreement, you guarantee that

                       The goods to be removed and/or stored are Your own property, or 

                        the goods are Your property free of any legal charge; or

         5.1.2       You have the full authority of the owner or anyone having a legal

                        interest in them to enter into this Agreement and You have made the

                        owner fully aware of these terms and conditions prior to entering

                        into this Agreement and that they have agreed to them.

         5.1.3       If at any time following the implementation of this agreement to its

                        termination another person has or obtains an interest in the goods

                       You will advise Us of their name and address in writing immediately

         5.1.4       You will provide a full indemnity and pay Us in respect of any claim

                        for damages and or costs brought against Us if either statement

                        made in 5.1.1 or 5.1.2 is untrue.

          5.1.5       If You wish to transfer responsibility of this Agreement to a third

                        party You will advise Us in writing giving Us their full name and  

                        address. We will issue a new agreement to them. Our Agreement

                        with You will remain in force until We have received a signed

                        agreement from the third party.

6       Charges if You postpone or cancel the removal

6.1     If You postpone or cancel this Agreement, We reserve the right to charge

          you a reasonable postponement or cancellation fee according to how much

          notice is given as set out below at 6.1.1 - 6.1.4. We charge these fees based on

          an assessment of losses we have incurred as result of You cancelling or

          Postponing the removal. Examples of the types of loss We might incur are:

          administration/back office cost, being unable to re-fill a removal slot with another

          customer's work, or engaging employees to work for your booked removal.

          working days refer to the normal working week of Monday to Friday and

          excludes weekends and Public Holidays.

          6.1.1       More than 10 working days before the removal was due to start: No


          6.1.2      Between 5 and 10 working days inclusive before the removal was

                       due to start: not more than 30% of the removal charge.

          6.1.3      Less than 5 working days before the removal was due to start: not

                       more than 60% of the removal charge.

          6.1.4      Within 24 hours of the move taking place: not more than 75% of the

                       removal charge

          6.1.5      On the day the work starts or at any time after the work commences

                       up to 100% of Our charges

6.2     Cancellation/Postponement Waiver

                        If offered, and paid for in advance of the commencement of the services, we

                        agree to waive the charges in Clause 6.1.1, 6.1.2 & 6.1.3. Our agreement to

                        waive the charges is conditional upon Us receiving written notice of Your intention

                        to Cancel/Postpone no later than 17:00 hours on the preceding Working Day

                        before Services commence. The Cancellation/Postponement charge will entitle you

                        to only one Cancellation/Postponement


7        Payment    

7.1     Unless otherwise agreed by Us in writing, payment is required in full by  cleared

          funds at the time of booking the removal or storage period. In default of such

          payment We reserve the right to refuse to commence removal or storage unit

          such payment is received

7.2     In respect of all sums which are overdue to us, We will charge interest on a

          daily basis calculated at 4% per annum above the prevailing base rate for

           the time being of the Bank of England.


8        Our liability for loss or damage

          We do not know the value of Your goods therefore We limit Our liability to a

          fixed limit per item. The amount of liability We accept under this agreement is

          reflected in Our charges for the work. If you wish Us to increase Our limit of

          liability per item You agree to pay a higher price for the work as stated in

          Condition 1.2.11 (Our Quotation).

8.2      Unless otherwise agreed in writing if we are negligent or in breach of  contract We

          will pay You up to £40 for each item which is lost or damaged  as a direct result of

          any negligence or breach of contract on Our part

8.3      For goods destined to, or received from a place outside the United Kingdom:

           8.3.1    We will only accept liability for loss or damage

                       (a) arising from Our negligence or breach of contract whilst the

                       goods are in Our physical possession, or

                       (b) whilst the goods are in the possession of others if the loss or

                       damage is established to have been caused by Our failure to pack 

                       the goods to a reasonable standard where We have been contracted

                       to pack the goods that are subject to the claim

            8.3.2    Where We engage an international transport operator, shipping

                       company or airline to convey Your goods to the place, port or airport

                       of destination, We do so on Your behalf and subject to the term

                       and conditions set out by that carrier.

            8.3.3    If the carrying vessel/conveyance, should for reasons beyond the

                       carrier’s control, fail to deliver the goods, or route them to a place

                       other than the original destination, You may have limited recourse

                       against the carrier depending upon the carriers particular terms and

                       conditions of carriage, and You may be liable for General Average

                       contribution (e.g. the costs incurred to preserve the 

                       vessel/conveyance and cargo) and salvage charges, or the additional

                       cost of onward transmission to the place, port or airport of

                       destination. These are insurable risks and it is Your responsibility to

                       arrange adequate marine/transit insurance cover.

            8.3.4    We do not accept liability for goods confiscated, seized, removed or

                       damaged by Customs Authorities or other Government Agencies

                       unless such confiscation, seizure, removal or damage arose directly

                       as a result of Our negligence or breach of contract

8.4      For the purposes of this Agreement an item is defined as

           8.4.1     The entire contents of a box, parcel, package, carton, or similar

                       container; and

           8.4.2     Any other object or thing that is moved, handled or stored by us

9        Damage to premises or property other than goods

9.1      Because third party contractors or others are frequently present at the time

          of collection or delivery it is not always possible to establish who was  responsible

          for loss or damage. therefore Our liability is limited as follows:

9.1.1  If we cause loss or damage to premises or property other than goods for

          removal as a result of our negligence or breach of contract, our liability shall

          be limited to making good the damaged area only.

9.1.2   If We cause damage as a result of moving goods under Your express

          instruction, against our advice, and where moving the goods in the manner

          instructed is likely to cause damage, We shall not be liable.

9.1.3   If We are responsible for causing damage to Your premises or to property

          other than goods submitted for removal and/or storage, You must note this

          on the worksheet or delivery receipt as soon as practically possible after the

          damage occurs or is discovered or in any event within a reasonable time.

          This is fundamental to the Agreement.

10       Exclusions of liability

10.1    We shall not be liable for loss or damage caused by fire or explosion, unless

          we have been negligent or in breach of contract. t is  Your responsibility to

          insure Your Goods. If You ask  Us in writing to arrange fire insurance cover for

          You We will, provided You  declare the full replacement value of Your Goods

          and pay the premium in  advance.

10.2    We shall not be liable for delays or failures to provide the services under this

          Agreement as a result of war, invasion, acts of foreign enemies, hostilities

          (whether war is declared or not), civil war, terrorism, rebellion and/or  military

          coup, Act of God, adverse weather, third party industrial action, rescheduled

          sailing, departure or arrival times, port congestion, or other such  events

          outside our reasonable control.

10.3    Other than as a result of Our negligence or breach of contract We will not be

          liable for any loss, damage or failure to produce the goods as a result of:

          10.3.1     Normal wear and tear, natural or gradual deterioration, leakage or

                        evaporation or from perishable or unstable goods. This includes

                        goods left within furniture or appliances

           10.3.2    Moth or vermin or similar infestation.

           10.3.3    Cleaning, repairing or restoring unless We arranged for the work to

                        be carried out.

10.3.4      Changes caused by atmospheric conditions such as dampness

               mould, mildew, rusting, tarnishing, corrosion, or gradual 

               deterioration unless directly linked to ingress of water.

10.3.5      For any goods in wardrobes, drawers or appliances, or in a package

               bundle, carton, case or other container not both packed and

               unpacked by Us.

10.3.6      For electrical or mechanical derangement to any appliance,

               instrument, clock, computer or other equipment unless there is

               evidence of related external damage.

10.3.7      For any goods which have a pre-existing defect or are inherently


10.3.8      For perishable items and/or those requiring a controlled


10.3.9      Loss of structural integrity of furniture constructed of particle board

               resulting from crumbling of the board

10.3.10    For items referred to in Clause 4.

10.4         No employee of Ours shall be separately liable to you for any loss, damage,

               mis-delivery, errors or omissions under the terms of this Agreement.

10.5         Where goods are handed out from store Our liability will cease upon handing

               over the goods to You or Your authorised representative (see Clause 11.1


10.6         We will not be liable for any loss or damage caused by Us or Our employees  or

               agents in circumstances where:

                (a) there is no breach of this Agreement by Us or by any of Our employee

                or agents

                (b) such loss or damage is not a reasonably foreseeable result of any such


11      Time limit for claims

11.1    If You or Your authorised representative collect the goods, We must be  notified

          in writing of any loss or damage at the time the goods are handed  to You

          or Your agent or as soon as practically possible.

11.2    We will not be liable for nay loss of or damage to the goods unless a claim is

          notified to us, or to our agent or the company carrying out the collection or

          delivery of the goods on our behalf this must be writing as soon as such loss

          or damage is discovered (or with reasonable diligence ought to have been

          goods, in order to properly investigate the claim. We may agree to extend this

          time limit upon receipt or Your written request provided such request is received

          within seven (7) days of delivery. Consent to such a request will not be

          unreasonably withheld 

12      Delays in transit

12.1    Other than by reason of Our negligence or breach of contract, We will not

          be liable for delays in transit

12.2    If through no fault of ours We are unable to deliver Your goods, We will take 

          them into store. The Agreement will then be fulfilled and any additional

          service(s), including storage and delivery, will be at Your expense.

12.3    Any transit times quoted by Us are estimated and based upon information

          known to Us at the time. Transit times may vary due to a number of factors

          outside Our control including but not limited to changes in sailing or 

          departure dates made by the freight/shipping company, changes in the

          routes used by the freight/shipping company and port congestion. We will

          advise You of any material changes to the transit times as soon as We 

          become aware. We will not be liable for any loss or damage incurred by  You

          as a result of delays in transit time unless directly attributable to Our 

          negligence or breach of contract.

13     Our Right to Hold the Goods (lien)

         “Lien” is the legal right of the remover to hold goods until the customer has

          paid all outstanding charges.

          We shall have a right to withhold and ultimately dispose of some or all of the

          goods if You fail to pay the charges and any other payments due under this

          or any other Agreement. (See also Clause 22). These include any charges

          that We have paid out on Your behalf. While We hold the goods You will be 

          liable to pay all storage charges and other costs (including legal costs)

          reasonably incurred by Us in recovering Our charges and applying Our right

          of lien. These terms and conditions shall continue to apply.

14       Disputes

           If there is a dispute arising from this Agreement, which cannot be resolved,

           either party may refer it to the Conciliation Service provided by the

           British  Association of Removers (BAR). If the dispute cannot be settled by this 

           method, it may be referred by either party to the BAR Arbitration Service.

           Under this scheme, the case will be independently determined by an

           arbitrator appointed by Independent Dispute Resolution Services Ltd

           Recourse to arbitration is subject to certain limits, current details of which 

           are available upon request from BAR, Tel: 01923 699486, Fax: 01923

           699481, Email: consumer.affairs@bar.co.uk. Conciliation does not  prejudice

           Your right to commence court proceedings.

15       Our right to sub-contract the work

15.1     We reserve the right to sub-contract some or all of the work

15.2     If We sub-contract, then these conditions will still apply

16       Route and method

16.1    We have the right to choose the method and route by which to carry out the


16.2     Unless it has been specifically agreed otherwise in writing in our Quotation,

           other space/volume/capacity on Our vehicles and/or the container may be 

           utilised for consignments of other customers

17       Advice and information for International Removals

           We will use Our reasonable endeavors to provide You with up to date

            information to assist You with the import/export of Your goods. Information

            on such matters as national or regional laws and regulations which are  subject to

            change and interpretation at any time is provided in good faith  and is based upon                      existing known circumstances. It is Your responsibility to  seek appropriate

            advice to verify the accuracy of any information provided.

18      Applicable law

          Any dispute between us will be governed by the non-exclusive law and 

          jurisdiction of the English or Scottish Courts. If you currently reside or are

          moving to a place outside the jurisdiction of the Courts of the United

          Kingdom, alternative laws or jurisdiction of local courts may apply subject to

          our written agreement prior to the work or services commencing.

19       Your forwarding address

19.1     If You instruct Us to store Your goods, You must provide a correct and up to

           date address and telephone number and notify Us if it changes. All

           correspondence and notices will be considered to have been received by You

           seven days after sending it by first class post to Your last address recorded

           by Us

19.2     If You do not provide an address or respond to Our correspondence or notices,

           We may publish such notices in a public newspaper in the area to or  from

           which the goods were removed. Such notice will be considered to  have been

           received by You seven days after the publication date of the  newspaper.

           Note: If We are unable to contact you, We will charge you any  costs incurred

           in establishing Your whereabouts.

20        List of goods (inventory) or receipt

20.1     Where we produce a list of Your goods (inventory) or a receipt and send it  to

            You, it will be accepted as accurate unless You write to us within 10 days  of

            the date of our sending, or within a reasonable period agreed between  us,

            notifying Us of any errors or omissions

21         Revision of storage charges 

             We review our storage charges periodically. You will be given 30 days’

             notice in writing of any increases.

22         Our right to Sell or dispose of the Goods

             If payment of Our charges relating to Your goods is in arrears, and on giving

             You three months’ notice, We are entitled to require You to remove Your

             goods from Our custody and pay all money due to Us. If You fail to pay all

             outstanding amounts due to Us, We may sell or dispose of some or all of the 

             goods without further notice. The cost of the sale or disposal will be  charged

             to You. The net proceeds will be credited to Your account and any  eventual

             surplus will be paid to You without interest. If the full amount due  is not

             received, we may seek to recover the balance from You

 23        Termination

             If payments are up to date, We will not end this contract except by giving

             You three months’ notice in writing. If You wish to terminate Your storage

             contract, You must give us at least 10 working days’ notice (working days are

              defined in Clause 6 above). If We can release the goods earlier, We will do

              so, provided that your account is paid up to date. Charges for storage are

              payable to the date when the notice should have taken effect.


              These are an abbreviation of the Standard Terms of The British Association of 

               Removers Limited